Refund and shipping
Warranty
We care about our customers and products, so we will do everything we can to keep you satisfied. However, it can still happen that you are not satisfied with the ordered product. From a legal point of view, you are obliged to report this to us within two months of discovering the defect. If the defect falls within the warranty, we will arrange for repair or replacement free of charge.
Return Policy
You have the right to cancel your order up to 30 days after the day of receive, without giving any reason. You will then be credited with the full order amount including shipping costs. The costs for shipping/returning the package from your home to Go Moto are for your own account. Consult the website from your carrier for the exact shipping rates. If you want to make use of your right of withdrawal, you will have to take the following points into account:
– The product is undamaged, unused and in its original condition.
– The product must be returned in its original packaging.
To exercise this right, please contact us at our contact page or fill in our refund request form. We will then refund the order amount within 14 days after registration of your return, provided that the product has already been returned in good order.
If you have any additional questions, feel free to contact us!
Shipping Policy
Shipping charges for your order will be calculated and displayed at checkout.
Please note that we are unable to modify the delivery address once we shipped your order. The buyer is responsible for entering the correct shipping address.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Go Moto is not responsible for these charges if they are applied and are your responsibility as the customer.
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order or having issues with your shipment, please contact us at support@go-moto.com with your name and order number.
